Warranty Details

We stand behind our controllers with a 6-month warranty starting from your purchase date. It covers any manufacturing defects (including drift) or non-abuse-related problems ((like rage throws or liquid spills). Our goal is to get you back in the game quickly.

How to Get Repairs

For several years, we've outsourced repairs to expert partners rather than doing them in-house, and this is now our standard approach—we don't accept customer repair controllers in-house. For warranty work, authorize the claim with us via email, you get a warranty claim code, then send to the shop, and we cover the service costs. Outside of warranty, just reach out to the below shops directly.

Recommended partners:
MDB Electronics (xboxonecontrollerrepair.com): Mike at MDB Electronics handles Xbox repairs like bumpers, buttons, sticks, and general fixes. Affordable and reliable—purchase service via his eBay shop or website.
XboxModZone (Dave@xboxmodzone.com): Dave at XboxModZone handles Xbox repairs like bumpers, buttons, sticks, and general fixes, plus specialized work on our mod chips, installations, and customs. Affordable and reliable. You can also find his ebay shop here

These shops aren't legally affiliated with 7 Watts and aren't required to service our controllers. They've refused work due to abusive customer behavior in the past, so please be polite and professional—it goes